Troubleshooting and Fixing Epson Error Code 0x97: A Comprehensive Guide

Epson printers are known for their reliability, but like any piece of technology, they can encounter issues.

One common problem that many Epson printer users face is Error Code 0x97. This error can be frustrating, but fear not, as this article will guide you through troubleshooting and fixing it.

By the end, you’ll have the knowledge to resolve this issue and get your printer back on track.

How to fix Epson Printer Error code 0X97? (5 Simple Steps)

Most of the Epson printers for example WF-3620 and WF-3640, are dependable and efficient for your printing requirements.

However, encountering Error Code 0x97 can be frustrating. This error typically points to a hardware issue, but fear not, as we’ll guide you through a series of steps to troubleshoot and resolve it.

Troubleshooting Epson Printer Error Code 0x97

Follow these steps to fix Error Code 0x97 on your Epson WF-3620 or WF-3640 printer:

1: Power Cycling

epson error code 0x97-power cycle
  • Switch off the printer and remove the power button from the wall.
  • Wait for at least 5 minutes to ensure all residual power is discharged.
  • Reconnect the printer to the power source and power it on.
  • Check if the error has disappeared.

2: Check for Jammed Paper

epson error code 0x97-jammed paper
  • Open the printer cover and carefully remove any jammed paper or foreign objects.
  • Make sure to check all access points for any obstructions.
  • Close the printer cover and check if the error persists.

3: Clean the Printer Head

epson error code 0x97-clean the printer head
  • Open the printer properties on your computer.
  • Locate the option for “Head Cleaning” or “Nozzle Check.”
  • Follow the on-screen instructions to clean the printer head.
  • After cleaning, print a test page to check if the issue is resolved.

4: Update Printer Drivers

  • Visit the official Epson website.
  • Search for your printer model (WF-3620 or WF-3640).
  • Download and install the latest printer drivers for your operating system.
epson error code 0x97-download printer drivers
  • Restart your computer after installation.

5: Contact Epson Support

epson error code 0x97-contact epson support

If the error still persists after trying the above steps, it’s advisable to contact Epson customer support or consult a professional technician. They can provide advanced troubleshooting and repair options tailored to your specific situation.

Also Check : How to efficiently Clean Epson Printer ?

Preventing Error Code 0x97 in the Future

To minimize the risk of encountering Error Code 0x97 in the future, consider these preventive measures:

Regular Maintenance: Clean your printer and its components regularly to prevent dust accumulation.

Quality Paper: Use high-quality paper to reduce the chances of paper jams.

Firmware Updates: Keep your printer’s firmware up to date as Epson may release updates that address known issues.

Avoid Overloading: Do not overload the printer’s paper tray with too many sheets, as this can strain the internal components.

In conclusion, Epson Error Code 0x97 can be resolved by following the troubleshooting steps outlined above. If the issue persists, don’t hesitate to reach out to Epson support or seek professional assistance.

Additionally, practicing regular maintenance and staying updated with software and firmware can help prevent this error from recurring in the future.

What causes Epson Printer to show Error code 0X97?

Common Causes of Epson Error Code 0x97 typically indicates a hardware-related issue within your Epson printer.

Here are the most common causes:

Printer Hardware Failiures

Dust, dirt, or foreign objects that accumulate inside the printer over time can interfere with its normal operation. This might trigger Error Code 0x97.

Internal Components

Malfunctions in internal hardware components, such as the motherboard or circuitry, can also lead to this error.

Corrupted Printer Driver

Outdated or corrupted printer drivers on your computer can cause communication problems between your PC and the printer.

Software Conflicts

Occasionally, conflicts or compatibility issues between printer software and your computer’s operating system can result in this error.

Also Check – How to Fix Epson Printer in Error state ?

Alternate troubleshooting steps to fix Epson error code 0X97

Inspect the Ink Cartridges

Sometimes, an issue with an ink cartridge can trigger Error Code 0x97. Remove all the ink cartridges and place them securely in their respective slots. Ensure they are not empty or damaged.

Perform a System Restore

If you suspect that recent changes or software updates may have caused the error, you can try performing a system restore on your computer to a point before the issue started occurring.

Check for Firmware Rollback

Occasionally, a firmware update can introduce compatibility issues. If you recently updated your printer’s firmware and started experiencing Error Code 0x97, check if there’s an option to roll back to the previous firmware version in the printer settings.

Inspect Cables and Connections

Ensure that all cables, power button connecting your printer to the computer are securely plugged in. Loose or damaged cables can disrupt communication between the two devices.

Run a Print Head Alignment

Access the printer settings on your computer and initiate a print head alignment process. This can help resolve any alignment issues that might be triggering the error.

Perform a Hard Reset

Switch off the printer, remove the power button and then press and hold the power button for at least 60 seconds. Release the button, plug the power cable of the printer back in, and turn it on. This can sometimes clear internal errors.

Check for Physical Damage

Inspect the printer for any physical damage or obstructions that might be causing the error. Ensure that all parts are in good condition and properly aligned.

Run a Diagnostic Test

Many Epson printers have built-in diagnostic tests that can help identify specific issues. Consult your printer’s manual or Epson’s support resources for instructions on how to run a diagnostic test.

Update Operating System

Ensure that your computer’s operating system is up to date, as outdated OS versions can sometimes lead to compatibility issues with the printer.

Contact Epson Support

If none of the above steps resolve the issue, it’s recommended to reach out to Epson customer support or seek assistance from a professional technician who specializes in solving common printer issues.

What is Epson Error code 0x9a ?

Error Code 0x9A is a common issue that can occur with Epson printers. It generally indicates a problem with the internal hardware components of the printer.

This error is not specific to any particular Epson printer model and can manifest on various models, including the Workforce and Expression series.

Common Causes of Epson Error Code 0x9A

Several factors can contribute to the occurrence of Error Code 0x9A:

Printer Hardware Issues: This error often points to hardware failures within the printer. It can result from a malfunctioning motherboard, sensor failure, or other internal component issues.

Paper Jam or Obstruction: Sometimes, a paper jam or the presence of foreign objects inside the printer can trigger Error Code 0x9A.

Software Conflicts: In some cases, conflicts between the printer software and your computer’s operating system can lead to this error.

Printer Driver Problems: Outdated or corrupted printer drivers can hinder the communication between your computer and the printer, potentially causing this error.

Also Check : How to change INK in Epson Printer ?

Troubleshooting Epson Error Code 0x9A

While encountering this error can be frustrating, there are several steps you can take to troubleshoot and potentially resolve it:

Power Cycle the Printer:

  • Firstly power down the printer and disconnect it from the electrical outlet.
epson error code 0x97- remove plug from wall
  • Secondly wait for a few minutes to ensure all residual power is discharged.
  • Reinsert the printer’s power plug and switch it on.
  • Check if the error persists.

Check for Paper Jams or Obstructions:

  • Firstly unlock the printer’s cover and cautiously extract any stuck paper or foreign items.
  • Ensure there are no obstructions obstructing the printer’s mechanisms.
  • Close the printer cover and check for the error again.

Update Printer Drivers:

  • Firstly visit the official Epson website and download the latest printer drivers for your specific model and operating system.
  • Secondly download and install the latest drivers, then reboot your computer.

Run a Printer Diagnostic Test:

  • Epson printers often come equipped with integrated diagnostic tools designed to pinpoint and address particular issues.

To access these diagnostic tests and receive step-by-step instructions, you can refer to either your printer’s manual or access Epson’s dedicated support resources.

Contact Epson Support:

  • Kindly note if none of the above steps resolve the issue, it’s advisable to reach out to Epson’s customer support or seek additional assistance from a professional printer technician.


Epson printers are reliable workhorses, but they can occasionally encounter error messages like Error Code 0x97 and Error Code 0x9A.

In this article, we’ve provided comprehensive guidance on troubleshooting and resolving these issues for models like Epson WF-3620 and WF-3640.

By following the steps outlined here, you can tackle these errors effectively and get your printer back on track.

We’ve also discussed preventive measures to minimize the risk of encountering these errors in the future.

Regular maintenance, using quality paper, keeping firmware up to date, and avoiding overloading the paper tray are all essential practices to ensure the smooth operation of your Epson printer.

If you’ve tried the troubleshooting steps and still face issues, don’t hesitate to contact Epson support or seek professional assistance. Your printer’s user manual and Epson’s official support resources are valuable references for model-specific instructions.

Remember, with the right knowledge and proactive maintenance, you can keep your Epson printer running smoothly and minimize disruptions in your printing tasks.

Frequently Asked Question’s (FAQ’s)

What does Epson Error Code 0x97 mean?

Error Code 0x97 typically indicates a hardware-related issue within your Epson printer.

How can I prevent Error Code 0x97 from occurring again?

Regular maintenance, using quality paper, and keeping firmware updated can help prevent this error in the future.

How can I fix Epson error code 0x97?

To resolve Epson error code 0x97, try unplugging the printer for 5 minutes, then reconnect it and update your printer drivers.

Is Epson Error Code 0x9A related to outdated printer drivers?

Error Code 0x9A is typically associated with hardware issues rather than outdated drivers.

We are dedicated to providing solutions for all printer-related queries. We appreciate your feedback! Kindly spare a moment to leave a comment below and share your thoughts. Your input can be instrumental in assisting others who may encounter similar printer issues.

Anna is the Writer behind ThePrinterFix. Our primary focus is on resolving printer issues so you can resume seamless printing experiences.

Beyond her contributions here, Anna also shares her expertise in troubleshooting printer problems on various tech-related blogs. She's deeply committed to assisting individuals in maximizing their printing experiences and is dedicated to offering solutions for all your printer-related queries.

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